Responsible Gaming

Introduction

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. Always play responsibly and within your means. If gambling stops being fun, it may be time to seek help.

Age Verification

You must be at least 21 years old to participate in casino gaming in the Philippines. If you are visiting from another country, please ensure you meet your local legal gambling age (typically 18 or 21 depending on jurisdiction). We strongly encourage age verification and the use of parental controls to prevent underage access.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognise several of the following signs in yourself or a loved one, it may be time to take a break and seek support:

• Chasing losses or trying to win back money you have lost
• Hiding gambling activity from family, friends, or colleagues
• Gambling with money needed for rent, bills, food, or other essentials
• Feeling restless, irritable, or anxious when trying to cut down or stop
• Borrowing money or selling possessions to gamble
• Lying about how much time or money you spend gambling
• Neglecting work, school, family, or social responsibilities
• Using gambling as an escape from stress, anxiety, or depression
• Gambling for longer periods or with larger amounts than intended
• Feeling guilty or ashamed after gambling sessions

Self-Help Tools

Most reputable gambling platforms, including PAGCOR-licensed sites, offer practical tools to help you stay in control. Use these features whenever needed:

• Deposit limits – cap how much you can add to your account per day, week, or month.
• Loss limits – set a maximum amount you are willing to lose in a given period.
• Reality checks – periodic pop-up reminders showing how long you have been playing and how much you have spent.
• Self-exclusion – temporarily or permanently block access to your account and opt out of marketing.
• Time-out periods – take a short break from gambling for 24 hours, 7 days, or longer.

Always check the responsible gaming section of the platform you are using for available tools and how to activate them.

Support Organizations

If you or someone you know is struggling with gambling, free and confidential help is available. Contact the organization most relevant to your location:

• Philippines: PAGCOR – Responsible Gaming Program (Philippine Amusement and Gaming Corporation)
• United Kingdom: GamCare and GamStop
• Australia: Gambling Help Online
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
• Other countries: Search for your national gambling support helpline or visit Gambling Therapy for global online support.

Seek Help Today

Problem gambling is treatable, and reaching out is a sign of strength, not weakness. If you recognise any warning signs in yourself or a loved one, contact a support organization above immediately. You are not alone, and help is available 24/7 in many regions.